1. Booking and Appointments

Appointments must be scheduled in advance. Walk-ins are welcome but subject to availability.

A valid contact number is required to confirm bookings.

Clients must arrive at least 10 minutes prior to their scheduled appointment.

2.2. Cancellation & Rescheduling Policy

We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.

More than 24 hours' notice: Appointments may be cancelled or rescheduled without a cancellation charge. Any deposit paid can be transferred to a new appointment.

Less than 24 hours' notice: Cancellations or requests to reschedule made within 24 hours of the appointment may result in the deposit being forfeited and a cancellation charge of up to 50% of the treatment price.

No-shows: Clients who do not attend their appointment without giving notice will be charged 100% of the treatment price.

Late arrivals: Arriving late may result in your treatment time being shortened to avoid affecting the next client's appointment. The full treatment price will still apply.

Repeated late cancellations or no-shows may result in us requiring full payment in advance for future appointments.

Any cancellation charges will be applied fairly and in accordance with applicable UK consumer law.

3. Age Restrictions

Clients of all ages may receive massage treatments where the treatment is considered safe and appropriate for them.

Clients under 16: Written consent from a parent or legal guardian is required before treatment. A parent or legal guardian must also remain present during the consultation and treatment.

Clients aged 16–17: We require consent from the young person and ask that a parent or legal guardian is present during the consultation and treatment.

All treatments for clients under 18 are subject to the therapist's professional assessment. We reserve the right to refuse or modify a treatment where we believe it may not be safe, suitable or appropriate for the client.

4. Health and Safety

Clients are responsible for informing therapists of any medical conditions, injuries, or allergies prior to treatment.

Our services are non-medical and not a substitute for professional healthcare.

We reserve the right to refuse service to clients who are under the influence of drugs or alcohol, or who display inappropriate behavior.

5. Code of Conduct

Respectful behavior is expected at all times.

Any inappropriate conduct, including suggestive comments, advances, or misconduct, will result in immediate termination of the session and may be reported to authorities.

Our therapists are licensed professionals and provide therapeutic services only.

6. Payments

Payments are due at the time of service unless otherwise arranged.

We accept cash, debit/credit cards, and other accepted payment methods specified at the front desk.

Prices are subject to change without prior notice.

7. Refund Policy

Refunds will not be issued for completed services.

If you are unsatisfied with your experience, please notify management immediately so we can address your concerns.

Refunds for prepaid appointments, packages, or gift certificates will only be considered under exceptional circumstances and must be requested at least 24 hours prior to the scheduled appointment.

8. Gift Certificates & Packages

Gift certificates are non-refundable and must be used within 12 months of purchase.

Packages must be redeemed within the validity period stated at the time of purchase.

Lost or stolen gift cards will not be reissued.

9. Privacy Policy

All client information is kept confidential and used solely for internal purposes.

We will not share your personal details with third parties without consent.

10. Changes to Terms

Divine Lotus reserves the right to update or modify these terms at any time without prior notice. Please review periodically for changes.